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Terms and conditions

Terms of business

Select Silverware Ltd (www.selectgifts.co.uk) is a business based in Sheffield South Yorkshire, England and is therefore governed by English law.  This is applicable for anybody who can view the website in any other country, and/or has contact with Select Silverware by any other means of communication such as electronic mail, fax or post, without necessarily having viewed the website.

Customer Service

Select Gifts provide a customer service phone number 01246 418 500  which is available between the hours of 9am to 5pm Monday-Friday.

Payment Details

Payments can be made by using the following methods

Visa
Mastercard 
Amex
Switch
Delta

We also accept payment by cheque to the address below.

 

Complaints

Complaints will be handled quickly and effectively.  On receipt of a complaint Select Gifts will contact the customer to confirm exact details within five working days.  If the complaint is with a product, then they will offer a product replacement, or a full refund.  If the complaint is not with a product, Select gifts will endeavor a find a suitable solution as quickly as possible.  We keep the customer informed about progress of any complaint at regular intervals.  

 

Delivery

We endeavor to deliver all our products within seven to ten days.  If delivery exceeds a specifically agreed delivery time, we will  offer the consumer a full refund.  this does not affect your statutory rights as a consumer.

 

Website Security

The on-line checkout process is based around SSL data encryption and all areas where credit card details are given during the ordering process are secure and encrypted.  The person responsible for security is Julian Rattigan.

 

Privacy

Select Gifts are committed to protecting your privacy.

The type of information we will collect about you includes:


your name
address
phone number
e-mail address
credit/debit card details

We will never collect sensitive information about you without your explicit consent.  The information we hold will be accurate and up to date.  You can check the information that we hold about you by emailing us.  If you find any inaccuracies we will delete or correct it promptly.  The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web trader code.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.  We use technology to enable on line ordering and to trace the patterns of behavior of visitors to our site.  This includes using a "cookie" which would be stored on your browser.  You can usually modify your browser to prevent this happening, although you will not be able to use the on-line ordering procedure.  The information collected in this way can be used to identify you unless you modify your browser settings.

 

We welcome any suggestions from our clients on ways to improve our site.  

 
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